We pride ourselves in transparently delivering the finest quality and satisfied customers are our utmost priority. Therefore, we offer LIFETIME WARRANTY on all our products!
Should you ever receive a Caltik Bros product that shows material or workmanship defects, you can fully rely on us to make things right again.
If needed, we will promptly repair, replace or refund the item (at no extra charge, of course!), reimbursing you for return shipping costs.
NORMAL WEAR AND TEAR
It is important to note that our warranty does not cover normal wear and tear. We also cannot be responsible for neglect, misuse, staining or improper cleaning.
Because we exclusively work with full grain leather (retaining the top layer of the animal's skin) and our products are handcrafted in limited batches instead of mass produced, each final piece is as unique as a fingerprint. Natural leather slightly varies in patina, colour or grain patterns, with marks and blemishes consistent with the characteristics of the animal’s lifetime. Thus, you will never find two totally identical products in our collection.
If you have concerns about any products at any time, please write to firstname.lastname@example.org and we will promptly assist you.